Who We Are
Your Premier Partner in Business Process Outsourcing
Cennos is a best-in-class Business Process Outsourcing (BPO) company, headquartered in the U.S., with extensive offshore capabilities. Our innovative solutions and commitment to operational excellence makes us the preferred partner of choice.
With a strategic focus on the e-commerce sector, we offer tailored, industry-specific services that solve unique business challenges. From optimizing operations to enhancing customer experiences, Cennos is committed to your success.
Our client-centric approach and focus on continuous improvement ensures that we consistently deliver exceptional value. At Cennos, we are your trusted partner in growth.
Our Leaders
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Mark Tran
CEO
Mark Tran is the founder and CEO of Cennos, where he leads the company’s strategy and execution. In the last twenty years he has positioned Vietnam as a leading BPO destination. Prior to founding Cennos, Mark served as Director of Business Development at Brainpower, where he forged key strategic business alliances and helped the company secure Venture Capital funding. Prior to that he was an Investment Consultant at First Union Bank and H.J. Meyers & Company.
In his free time, Mark enjoys spending time with his family, traveling, and exploring new cultures.
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Rachel Nguyen
CCO
Rachel is the Chief Customer Officer of Cennos, bringing over 25 years of experience in management and operations. Before joining Cennos, she served as the COO and CFO at Tiger Drylac Vietnam, where she led the ERP integration, spearheaded the implementation of ISO 9001 standards, and played a key role in advancing Lean and Kaizen initiatives. Rachel holds a BA in Finance and Accounting from Hanoi University.
In her free time, she enjoys being outdoors and staying active.
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Tim Nguyen
COO
Tim is the COO of Cennos, bringing over 11 years of experience in the BPO industry. Prior to Cennos Tim was the Managing Director of Minh Duong Co. Ltd. where he helped expanding their export market to over 10 countries. Additionally Tim was Senior Supply Chain Manager with IKEA Asia Pacific, where he successfully introduced natural fiber products to global markets. Tim holds a BA in Finance Banking from The Institute of Dong Go University.
In his free time, he enjoys hitting the gym and traveling.
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Helen Bui
SENIOR DIRECTOR
Helen Bui is a Senior Director at Cennos, with 11 years of experience in the industry. Starting her career at Cennos right after graduation, she has been instrumental in the company’s success with her expertise in project management and process improvement. Helen holds a BA in Business Administration from the University of Transport and Communications in Hanoi.
In her free time, she enjoys traveling and reading.
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Mira Hoang
HEAD OF ADMINISTRATION
Mira Hoang is the Head of Administration at Cennos where she leads the administration and finance departments. Before joining Cennos, she served as a Chief Accountant at a stealth software company. Mira holds a BA in Accounting from Hanoi Open University.
In her free time, she enjoys spending time with her family.
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Emma Truong
HEAD OF SERVICE DELIVERY
Emma Truong is the Head of Service Delivery at Cennos, bringing 11 years of industry experience. She has nurtured Cennos's positive culture, with notable achievements in process scorecards and onboarding new projects. Emma holds a BA in the Economics from Thuongmai University in Ha Noi, Vietnam.
In her free time, Emma enjoys traveling and swimming.
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Nancy To
HEAD OF CUSTOMER SUCCESS
Nancy is the Head of Customer Success at Cennos. She specializes in process optimization, integrating RPA and AI solutions to boost customer success.. Nancy holds a BA in Finance and Banking from Hanoi University.
In her free time, Nancy enjoys exploring new hobbies and activities.
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Allen Nguyen
HEAD OF TRANSFORMATION AND INNOVATION
Allen Nguyen is the Head of Transformation and Innovation with 8 years of experience at Cennos. He specializes in IT infrastructure management and DevOps, driving innovation through automation and CI/CD pipelines. He holds a BA in the Information Technology from Hanoi University
In his free time, Allen enjoys spending time with family and friends.
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Jennie Nguyen
HEAD OF HUMAN RESOURCES
Jennie Nguyen is the Head of Human resources at Cennos, has a passion for fostering workplace culture and facilitating employee development. She holds a Business Administration degree from Hanoi University of Science and Technology.
Outside of work, Jennie enjoys spending time with her family and reading novels.
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Kevin Phan
HEAD OF VISUALIZATION
Kevin Phan is the Head of Visualization at Cennos, with over 10 years of experience. He leads the Digital Processing team, specializing in 3D processes, AI tool development, and AR/VR initiatives. He holds a Bachelor’s degree in Education from the Faculty of Arts at Hanoi National University.
In his free time, Kevin enjoys playing soccer and cooking.
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Jessie McCandless
HEAD OF CONTENT CREATION
Jessie McCandless is the Head of Content Creation at Cennos. She has led the US-based copywriting team for the last 10 years. She started her career as a Technical Writer. Jessie holds a BA in Political Science & American Politics from the University of California, San Diego.
In her free time, she enjoys spending time with her kids, photography and sports.
Message from the CEO, Mark Tran
Dear Valued Cennos Clients and Partners,
As we approach our 11th anniversary, I am inspired by the dedication and commitment each member of the Cennos team has demonstrated. This milestone is not just a marker of time but a testament to the trust and collaboration we share with you, our esteemed clients and partners, in achieving our collective goals.
It is with great pride that we introduce “Cennos 2.0,” a strategic evolution of our brand and capabilities. This transformation encompasses significant advancements in technology, geographic expansion, and the development of our partner ecosystem, all designed to enhance the value we deliver to you.
Our deep specialization in the e-commerce industry has consistently driven our clients and partners to new levels of success. With Cennos 2.0, we are amplifying this impact by integrating Artificial Intelligence (AI) with Human Intelligence (HI). This powerful synergy elevates quality, drives operational excellence, enhances customer experiences, and enables intelligent process orchestration.
As we look ahead to the next decade, we are broadening our horizons, both in terms of our geographic footprint and our partnerships. Our new collaborations with leading AI technology providers, cloud services, and strategic consulting firms will empower us to undertake even more ambitious business development projects on your behalf.
At Cennos, your success is our ultimate measure of achievement. We are excited to share our latest initiatives and invite you to explore the reimagined Cennos 2.0 experience. Together, we will continue to drive your business to new heights, where your vision meets our solutions.
Sincerely,
Mark Tran
CEO
Client Centric Excellence
We prioritize our clients, dedicating ourselves to delivering exceptional service and business solutions that empower their business growth.
Our Values
Continuous Innovation
We embrace innovation with AI + HI and strive for continuous improvements leveraging cutting-edge technologies and creative solutions. Our HI powers the AI to create the most advanced solutions.
Integrity and Transparency
We uphold the highest standards of integrity and transparency in all our interactions, ensuring trust and reliability in every partnership.
Yes! Attitude
We foster a company culture of positivity and growth, promoting a collaborative working environment where every individual grows with the company.
Teamwork and Collaboration
We value teamwork and collaboration. With our clients and within the company we recognize that our collective strength and diverse perspectives drive success.
Sustainability and Responsibility
We are committed to environmental sustainability and social responsibility, integrating ethical practices into our operations to make a positive impact on all communities and the planet.
We Are Everywhere
20+
Years of Experience
75+
Clients Worldwide
6
Languages Supported
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Address: 6200 Stoneridge Mall Road, Suite 300, Pleasanton, CA 94588
Contact: +1.888.910.1688
Email: info@cennos.com
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Address 1: 22d P. Thành Công, Thành Công, Ba Đình, Hà Nội, Vietnam
Address 2: 2 P. Nguyễn Hoàng, Mỹ Đình, Nam Từ Liêm, Hà Nội 100000, Vietnam
Contact: +1.888.910.1688
Email: info@cennos.com
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