Outreach
At Cennos 2.0, our outreach services connect your business with the world through non voice customer support, vendor outreach, fostering strong relationships and driving growth for your business.
Customer Support
Our Customer support primariliy consist of emails, chats, and tickets, all non voice methods of communication.
Answer Email Inquiries: Promptly respond to customer email inquiries, providing accurate and helpful information to resolve their concerns and questions
Follow-Up Correspondence: Team ensures timely follow-up correspondence, maintaining ongoing communication to address any further needs or issues customers may have
Send Order Updates and Announcements: Send order updates and important announcements to keep customers informed about their purchases and any relevant company news
Vendor Outreach
Contact Vendors for Product Information: Actively reach out to vendors to obtain accurate and current product information, ensuring your listings are always up-to-date and comprehensive
Coordinate with Vendors and Carriers for Shipment Updates: The team communicates with vendors and carriers to secure timely shipment updates, helping to maintain smooth logistics and informed decision-making
Our Technology Partners
Our Marketplace Partners
